Privacy
Policy.

Tearaways Ltd is a running sock brand based in the United Kingdom. When we refer to "we", "us", or "our" in this policy, we mean Tearaways Ltd.

We are the data controller for the personal information we collect through tearaways.co.uk. If you have any questions about how we handle your data, you can contact us via the contact page on our website.

When you place an order, we collect your name, email address, delivery address, and payment information. Payment details are processed securely by Stripe and are never stored on our systems.

When you sign up to our newsletter, we collect your email address.

When you contact us, we collect your name, email address, and the content of your message.

We also collect non-personal data automatically when you visit our site, including browser type, device type, pages visited, and how you arrived at the site. This is used to improve the website and is not linked to your identity.

We use your personal data to process and fulfil your orders, including sending order confirmations and shipping updates.

If you have opted in, we use your email address to send you our newsletter, including product news, offers, and updates. You can unsubscribe at any time via the link in any email we send.

We use anonymised analytics data to understand how our website is used and to improve it.

We do not use your data for automated decision-making or profiling.

We process your order data on the basis of contractual necessity we need it to fulfil the order you have placed with us.

We process newsletter data on the basis of your consent. You can withdraw consent at any time by unsubscribing.

We process analytics data on the basis of our legitimate interest in understanding and improving our website.

We share your delivery details with our fulfilment and postal partners in order to deliver your order. These partners act as data processors on our behalf and are not permitted to use your data for any other purpose.

We use Stripe for payment processing. Stripe is PCI-DSS compliant and processes your payment data under their own privacy policy.

We use Resend for transactional emails (order confirmations and shipping updates). Your email address is shared with Resend solely for this purpose.

We do not sell or rent your personal data to third parties. We do not share your data with advertisers.

We retain order data for 7 years in line with UK tax and accounting requirements.

Newsletter subscriber data is retained until you unsubscribe.

Contact enquiry data is retained for 2 years.

Anonymised analytics data is retained indefinitely as it cannot be linked to any individual.

Under UK GDPR, you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data (subject to our legal obligations), to object to processing based on legitimate interests, and to data portability.

To exercise any of these rights, contact us via our contact page. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to remember your cart, maintain your session, and collect anonymised analytics. We do not use advertising cookies or tracking cookies from third-party ad networks.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the site, including the shopping cart.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your browser and our site is encrypted via HTTPS.

No system is completely secure. If you have concerns about the security of your data, please contact us.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We will notify newsletter subscribers of any significant changes.

For any questions about this privacy policy or how we handle your data, please get in touch via our contact page.